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Returns & Credits

RETURN / CREDIT POLICY


* Shipping / Freight charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.

*  No claims recognised unless made within 7 days.  Credits are subject to handling charges as follows;
Up to 10 days : 10%
Within 30 days: 10%
Over 30 days: No Credit

Items that are returned for Credit must be in original packaging  and must not have been fitted or tampered with , and must quote the invoice number.

* We won't accept responsibility for any costs exceeding the cost of the part - so please inspect the part before you start the repair. 

GETTING THE CORRECT ITEM FIRST TIME IS IMPORTANT TO US, SO IF YOU ARE UNSURE PLEASE PHONE/FAX OR EMAIL TO GET A PARTS INTERPRETER TO CHECK FOR YOU.
 
 

Australian Truck & Trailer Parts 2012